Terms and Conditions
When an order is placed with Off Rhodes, the customer is agreeing and confirming that they understand our full terms and conditions. If further clarity is required, please do not hesitate in contacting us, before placing an order. Whilst we endeavour to carry the majority of our items in stock, this may not always be possible, and therefore there may be a delay in dispatching your order. Customers are welcome to contact our sales line (01202 422385) to check availability, before placing an order. If an item is out of stock, we shall keep you updated on the status of your order and advise when the order is dispatched.
Please note – items which require our painting service will incur a delay of around 10-15 working days, however this can be slightly longer at peak times. Please check current lead times if your item is required promptly.
Our product descriptions, images and prices are continually reviewed to ensure total accuracy and clarity. If an error is noticed, we would be grateful if you can notify us immediately. Xtreme Sales reserves the right to cancel any order where pricing has been incorrectly stated – customers will be offered a full refund or to proceed with the order at the correct pricing.
By placing an order, customers must ensure that all details supplied are accurate, complete and correct. Any attempts to fraud Off Rhodes shall be reported to police. We request an email address is provided at time of ordering, as this is the most effective way for Off Rhodes to communicate and update customers. Off Rhodes promises to ensure no details shall be passed on to any 3rd parties.
Returns & Exchanges
Off Rhodes prides ourselves on our exceptional customer service and quality products, however we appreciate that from time to time you may change your mind, be dissatisfied, or receive a faulty item. Therefore, please find below our detailed Returns and Exchange policy.
We request that all customers contact us via email or telephone, before returning any items to us – this will enable us to assist more efficiently with your issue.
For all our products we offer a 1 year guarantee. Xtreme Sales will replace any faulty items which do not meet their original standard, free of charge. Please note, we must receive original faulty goods back before we are able to dispatch a replacement.
Consumer Distance Selling Regulations
Consumer distance selling regulations means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, and we will issue a full refund for the price you paid for the item less any carriage costs. Please note that all items returned must be unused, in their original packaging and in pristine condition. A 25% charge will be made against goods returned that do not meet this criteria.
Painted, special order or bespoke items are excluded as they are produced specifically to customer’s orders. This does not include goods that are faulty. If a painted item is found to be faulty within one month of delivery the item may be returned for a full refund, replacement or repair. After one month the product will either be repaired or replaced, any refunds after this time will have the cost of painting deducted from the refund total. This does not affect your statutory rights.
With the exception of faulty or damaged goods it is the customer’s responsibility to return goods to us. We recommend that pallet or tracked courier signature service is used to return the products, therefore enabling the customer to confirm receipt that Off road has received goods back.
Where goods are faulty or incorrect we can arrange for our courier to collect items – available when contacting our customer service team. If we request you return a faulty or damaged item, we ask you obtain a proof of purchase to enable us to reimburse any costs incurred.
B2B distance selling regulations.
B2B are exempt from the Consumer Contracts (formerly Distance Selling) regulations. But must still comply with the E-commerce regulations, which apply to any sales made electronically. Therefore, no refunds will be given, if the business buyer changes their mind. as Business to Business sales are exempt for Consumer Contracts (formerly distance selling) regulations. If goods received are faulty we will happily exchange these for a none faulty item. Any good signed for as OK but not checked before the courier has left will be liable for shipping back to Off rhodes and may effect our exchange policy.
In the unlikely event that you receive a faulty, damaged or wrong item please contact Off Rhodes immediately and we shall arrange for the goods to be returned, at our cost.
If you change your mind, under the Consumer Distance Regulations rules, you must advise us within 14 days, and the cost to return the goods is the customer’s responsibility. If an exchange is required, Xtreme Sales reserves the right to request additional carriage costs to dispatch an alternative, and any refunds will not include original carriage costs.
If you are looking to return Alloy wheels they must not have had any tyres fitted and not show any sign of having been bolted to a vehicle. Wheels should be test fitted before fitting any tyres. Xtreme sales make every effort to ensure the wheel arrives in A1 condition. Any damage on returned wheels will be taken from any refund or charged before any replacements are sent out. It is the customer's responsibility to ensure the wheels are adequately packed and protected before returning them.
Please be advised that orders for painted items cannot be cancelled after 5pm on the day of the order being placed. If you require assistance in confirming the accurate colour code of your vehicle, please contact Xtreme Sales. However, final responsibility for correct colour code lies with the customer. If you wish to return an unwanted painted item, please be aware that cost of painting will and returning the item to an unpainted state will be deducted from the refund amount.
Privacy & Liability
Off rhodes take steps to ensure that all information we hold is stored in a safe and secure way. We operate a safe and secure website and have taken steps to make sure that shopping on our website is protected. All information stored both on our server and in hardcopy format is stored as securely and safely as possible. However we cannot be held liable in the unlikely event of a breach in our secure computer server.
At Rhodes Vans Limited we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. If this is the case please refer to the returns procedure above and the Consumer Distance selling regulations. Please remember that you will be responsible for the costs of returning any items to us unless we delivered the item to you in error, or if the item is damaged or defective. You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us.
As soon as we receive notice of your cancellation of any order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge - we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk
All returns should be sent `Offrhode, 46 Newcombe Road, Bournemouth, Dorset. BH6 5LX.